Terms of Sale
WHEN YOU (THE CUSTOMER) PLACE AN ORDER ON OUR WEBSITE, YOU AGREE TO CALGARY COIN GALLERY'S TERMS OF SALE
PROCESSING AND SHIPPING CAN TAKE A FEW DAYS. WE STRIVE TO GET ITEMS OUT AS SOON AS POSSIBLE.
Average Delivery Times for Orders (after payment in full is received):
Within Canada: 2 Weeks**
United States: 1-2 Weeks**
International Orders: 4-10 Weeks**
**These shipping times are averages. Items may arrive sooner or can take longer
*Calgary Coin Gallery cannot ship orders when the store is closed or when Canada Post is not operating due to holidays. If there is a postal strike, we will strive to find alternative options to ship items. Please see our Dates Closed for information about possible delays due to Alberta Holidays*
Orders are processed Wednesday to Saturday except on Holidays.
Please see our Shipping Information Page
FREE SHIPPING APPLIES TO STANDARD SHIPPING WITHIN CANADA ONLY & USA ONLY
Priority Shipping and International Shipping (outside of the United States) do not qualify for free shipping
Please note that to qualify for free shipping, your subtotal (meaning before taxes and shipping) must total $500.00.
Shipping
For shipping fees and information please see our Shipping Information Page
IMPORTANT: When you click the "Complete Payment" button, a confirmation will be automatically e-mailed to the email address you have provided listing all items ordered, your order total, and the shipping address. Please check your order confirmation carefully. If you need to change your billing or shipping address, please notify us immediately. For Canadian orders, any applicable sales taxes will be automatically calculated when the "Complete Payment" button is clicked. Applicable shipping will also be calculated automatically.
Pick up in our Store – 1404 Centre St SE, Calgary, Alberta:
Local pick up at store location in Calgary, Alberta is also provided. You will be contacted by email within 2-3 business days when your order is ready for pick up. Please do not come in until you receive this email. If you want to pay for the order when you pick up, please click the "Pay with Cash" option on the checkout page. Orders that have not been picked up within a three week period will be cancelled and payments refunded.
Orders that are stated for pick up may be changed to shipping at any time upon request and will require full payment before shipping will take place. Calgary Coin Gallery will not combine pick-up orders with other standing orders in order to ship out. Please see the Combining Orders section further down the page. Customers who wish to change their order from Pick Up In Store to Shipping will be subjected to a $12.00 shipping fee, regardless of the amount ordered. Orders in which in store pickup has been changed to shipping will be delayed.
*Please note that heavy orders may be subject to an additional shipping fee*
***Some items may have an additional shipping and handling fee. Please read product descriptions for details.***
All prices listed on this website are in Canadian Dollars.
All payments on invoices are expected and charged at the time that the order is placed.
We accept Visa, MasterCard, cheque, money order, etransfer, bank drafts or Paypal as a form of payment. All personal cheques must clear our bank before we ship your order. Cheques, money orders, and bank draft clearing can take up to 10 business days. Calgary Coin Gallery does not accept payment by cheque in the store. Please do not mail cash. If you do not wish to use our secure server to give your credit card information, you may contact us later by telephone, fax, or regular mail to provide us with this information. Please indicate when you submit your order if you wish to contact us later with your credit card information.
IF YOU ARE SENDING A CHEQUE OR MONEY ORDER OUR MAILING ADDRESS IS:
Calgary Coin Gallery
1404 Centre St. SE
Calgary, Alberta, Canada
T2G2E4
E-transfer Payments: Please log in to your online banking and click the link to send an Interac e-Transfer. Enter the email address: payment@calgarycoin.com. Please be sure to make payment for the "Grand Total" as listed on your order which will include shipping and provincial taxes. In the "message/memo" field, please include your invoice number. Orders that do not include invoice numbers may be delayed. If you reach your banks' transfer limit, please contact us to arrange to send multiple payments, or use a different payment type. Most limits are $1000 - $2000 per day. Please send your payment within 24 hours to ensure your order is held.
Orders that are not paid for within 24 hours may be cancelled. Please pay for your order in a timely manner to avoid cancellations.
International Rules (Outside Canada & U.S.A.):
Maximum Credit Card order: $200.00 (All orders over $200 must be paid by International Money Order or Western Union)
Orders up to $500.00 CAD: Shipping fee is a minimum of $120.00
Orders over $500.00 CAD: Shipping fee is a minimum of $160.00
All international orders could be subject to additional shipping costs, due to size or weight of the parcel. We will contact you if additional costs are necessary.
We can only accept credit cards or Paypal on International Orders under $200.00 CDN (confirmed address only). Any International Orders over this amount - payment must be made by International Money Order or Bank Draft. Any order over $200.00 paid by Credit Card or Paypal will be cancelled without notice.
All International Orders must be shipped with a tracking number and will be minimum of $60.00 shipping cost, but can exceed this amount depending on the weight of the package. We will contact you with the correct shipping cost if it exceeds the minimum cost.
***Unfortunately, Calgary Coin Gallery is unable to ship to Russia or Ukraine at this time***
RETURN POLICY
All items are guaranteed authentic and as described on the website. If there is an error with the product on your purchase or a damaged item, please contact us at info@calgarycoin.com within 14 days of delivery. We will take responsibility for items that are incorrect or damaged, and thus send a return shipping label. We will replace where possible or refund the amount of the item(s) upon return. We do not accept returns on products that have been opened and/or (in the case of precious metal products), their surfaces handled. We do not accept returns on any bullion products or sale items. Calgary Coin Gallery can not be held responsible for bullion items that have small "dings", minor toning, or milk spots as these are typical of all bullion products. Items that are described as damaged in the product description will not be accepted as a return and are considered to be sold as is. Please read all product information carefully before placing an order. We will accept returns on products that are not final sale items for any other reason up to 14 days after receipt of the product, however a 5% or 10% restocking fee may apply for certain products, and return shipping costs will be the responsibility of the consumer. Returned items must be complete and in their original unopened holders with a copy of the original invoice. Any items altered from their original shipping state will not be accepted for return. We do not accept returns after 14 days of delivery date of the parcel. We do not refund original shipping costs. Calgary Coin Gallery cannot be held responsible for returned packages that arrive at our store damaged. Please ensure that your items are securely packaged before sending your package for return.
SALE ITEMS
* Products purchased during special sales (Blowout Sale, Unique Sale, Deals on Decimal etc) are considered Final and are non-refundable, non-exchangeable, except where there is an error with the listing, the item is damaged in a way that is not already described in the product description and/or product image, or the wrong item was sent in error. All sale products are sold as is and are final sale. Please contact Calgary Coin Gallery with any issues regarding these sale items. Please ensure that the picture and product description have been thoroughly examined before purchasing.* In some cases, the picture may not be exactly as the product that you will receive (example, it is a stock photo), so it is important to read the product description. Calgary Coin Gallery cannot be held responsible if an item goes on sale after an order has been placed. Calgary Coin Gallery can not price match.
Jewellery
All jewellery items are Final Sale and are non-refundable, non-exchangeable, except where there is an error with the listing, the item is damaged, or the wrong item was sent in error.
TAX
For orders delivered in Canada the following taxes apply for each province listed (as of January 1, 2025). AB: 5%, BC 5%, MB 5%, NB 13%, NL 15%, NT 5%, NS 15%, NU 5%, ON 13%, PEI 14%, QC 5%, SK 5% and YT 5%. Please Note: If an item is TAX Exempt – our website has the capability to automatically deduct taxes from TAX Exempt items and will show in your cart before checking out. In accordance with Canadian law, Taxes will be charged on shipping costs on all orders that do not qualify for free shipping. Calgary Coin Gallery does not charge Sales Tax for US or International orders, however duties and/or brokerage charges may apply at your destination.
Bullion
We will only accept Money Orders, e-transfers, cheque, or bank to bank transfers for all bullion items. Calgary Coin Gallery reserves the right to request an alternate method of payment other than Paypal for any order we deem necessary, or cancel orders at our discretion without notice.
Due to the volatility of world precious metal markets, all bullion related sales are final.
We do not accept returns on any bullion products. Bullion coins may have toning spots, small scratches, or slight imperfections, as they are typically packaged in tubes and not encapsulated. At Calgary Coin Gallery, we strive to give the customer the best possible bullion product. Please ensure that you read the product description carefully.
Calgary Coin Gallery can not be held responsible for the fluctuation of bullion prices.
Bullion prices are updated every two minutes on our website to match with the current market value. This means that the price may change after you have put bullion products into your cart. Calgary Coin Gallery does not have control over the current market value or the fluctuation of bullion prices, and can not change pricing.
Calgary Coin Gallery will not accept Credit Cards or Paypal for Gold Bullion, or high quantities of Silver Bullion. We reserve the right to cancel any order for bullion that has been placed with a Credit Card or Paypal. Please use an alternate form of payment to purchase these products.
Limitations
Some bullion products on our website have limits on how many units a customer can purchase, These limits are due to our shipping procedures and insurance policies. If you are local to the store and would like to purchase more than these quantities for pick up, either place a second order for pickup to obtain the quantities you are looking to purchase, or please call 1-403-266-5262 to place your order (Wed-Fri Noon-4pm and Sat Noon-3pm)).
**IF COMING TO PURCHASE AT OUR STORE IN CALGARY....
We keep part of our Gold & Silver bullion stock at an off-site vault. If you are planning to purchase large quantities at our Calgary location, please contact us to ensure we have the quantity you need before arriving. If you purchase through our website and select "pickup at store", we will contact you when your order is ready for pickup (Typically 72 hours, however longer wait times are possible).
Rolls
Calgary Coin Gallery cannot guarantee that the Rolls you receive will not have double heads (the Queen on both sides of the roll). Calgary Coin Gallery cannot replace any double headed rolls, nor will be able to honour any requests for a roll with the reverse showing on one side. All pictures of Rolls of Coins are considered to be a "stock photo". Calgary Coin Gallery can not guarantee that you will receive the exact Coin Roll featured in the picture; however, the product will remain the same as the product description.
In instances where there are "mixed colour rolls", Calgary Coin Gallery cannot be held responsible for the amount of coloured or non-coloured coins that come in a roll. Calgary Coin Gallery will not accept returns of rolls due to the amount of coloured or non-coloured coins in a rolls. Calgary Coin Gallery cannot accept returns on any rolls that have been opened or searched.
All over-the-counter order pickups and store sales are final. Shipping fees are non-refundable. All prices are subject to change without notice. We cannot assume responsibility for typographical errors, including but not limited to errors in pricing. Calgary Coin Gallery reserves the right to refuse or cancel any orders placed for products listed at the incorrect price or including typographical errors without notice. We reserve the right to limit quantities.
Any and all orders will only be shipped to a customer's billing address - this is for our customers' security as well as our company's security. All unpaid orders placed on our website will be held for a maximum of 2 weeks. If no payment is received and you have not contacted us for payment arrangement, your order will be cancelled without notice and the items will be returned to regular inventory. This also applies to orders that are scheduled for pick-up at our store in Kitchener.
Most images depicted on the website for our products are often examples (stock photos) and may not always be the exact product you receive. We can not guarantee that the item in the picture is the exact item you will receive. To keep costs low, Calgary Coin Gallery can not take pictures of each individual product. We cannot honour specific requests for serial numbers, though Calgary Coin Gallery will always attempt to fulfill customer requests. If the item is of high value, or certified, the picture will be of the exact item you will receive.
COMBINING ORDERS
Calgary Coin Gallery will combine orders placed by a customer within a 24 hour period, only when the customer requests that we do so. If you have placed two or more orders to a maximum of three orders within a 24 hour period, please indicate that you would like your orders combined in the order comment section of your order or call 1-403-266-5262. To be eligible for order combinations, you must notify us within 24 hours of the last order being placed. Combined orders will be delayed.
HOLDING ORDERS
Calgary Coin Gallery will hold shipment of any order that has been paid in full upon request for up to two weeks. Please call 1-403-266-5262 if you need your order held.
Calgary Coin Gallery unfortunately cannot hold orders that have not been paid for more than one week. Unpaid orders will be cancelled after one week.
Prices are subject to change without notice.
Calgary Coin Gallery reserves the right to limit quantities on any product at any time for any reason.
Calgary Coin Gallery reserves the right to change or update the Terms of Sale at any time without notice.
If you have any questions about how to order items from this Internet site, you can contact us at: info@calgarycoin.com.